RETURN/SHIPPING POLICY

We understand things don’t always work out perfectly and want to ensure you have a great experience with any products or orders from High Rise TV. The below Returns and Exchange Policy outlines when and how we can help ensure you receive what you are after. 

Return/Exchange Policy

We gladly accept returns and exchanges within a 30 day window from the original purchase. To be eligible for a return or exchange, your item must be unused and in the same condition, and packaging that you received it. Some goods may be exempt from being returned such personal care products and perishables. Your original shipping cost will not be refunded. 

 

 

Exceptions 

Some items may not be eligible for returns. This includes returns outside of the 30 day window, sale product, items that have been opened or used, any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error. We are currently unable to issue free returns for international orders. Any items purchased on sale or with a discount coupon are non-refundable.

Refunds (if applicable) 

We will gladly issue you a refund on all items returned within the 30 day window so long as they are unworn and unwashed. Once we receive your return, we will notify you on the status of your return and next steps. All approved refunds will be processed, and a credit will be applied to your credit card within 3-5 business days of the package being delivered back to our warehouse. We cannot ship cash or check refunds. 

 

Sale items (if applicable) 

All sale items are considered a final sale and only defective or damaged items will be considered for full refund or exchange. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or we would be happy to assist you in an exchange. 

All other items not marked as a receipt, please refer to our standard refund policy. 

Shipping 

All shipping costs associated with purchases are non-refundable.

Shipping Times 

All orders are shipped within 72 hours of placement, for updates at any time contact us kimi@thehighriseco.com